Product Inquiries/Checkout issues? Call us
CASH ON DELIVERY | EASY PAY
  • +92 348 111 2221
CASH ON DELIVERY | EASY PAY
Product Inquiries/Checkout issues? Call us
Feedback

FAQs

  • Q: What is Urban Galleria ?

    A: Urban Galleria is Pakistan’s largest online home store that exclusively sells widest range of products.
  • Q: How Do I Get In Touch With You?

    A: Our customer service team can be contacted via email at customer.care@urbangalleria.com. You may also call us on our number 0348 111 2221.
  • Q: How Do I Register?

    A: Please click on 'My Account', which is located on the top right hand side of the website. You will be prompted to a new page where you will find the ‘Create An Account’ button on the right hand side. Click 'Create an Account' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
  • Q: Can I Cancel An Order?

    A: Yes, before order confirmation by our Order Fulfilment Department you can cancel your order. Please email us at customer.care@urbangalleria.com for further assistance.
  • Q: How Long Does It Take To Receive My Order?

    A: We will ship your order within 7-10 business days after confirmation of your order.
  • Q: Can I Place and Item On Hold & Purchase It Later?

  • A: We provide you with the opportunity to create your own wish list where you can select product(s) for future purchase subject to availability of stock and 50% down payment.
  • Q: Can I Have My Stuff Delivered On A Particular Day?

    A: We strive to deliver products purchased from Urban Galleria in excellent condition and in the fastest time possible. However, we can't commit on the same.
  • Q: What Payment Types Do You Accept?

    A: We support the following payment options: Cash on Delivery (COD), Credit card, Debit card and Net Banking.
  • Q: How Does Cash On Delivery Work?

    A: We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.
  • Q: Do Your Prices Include Taxes?

    A: Yes, all prices include taxes.
  • Q: How Do I Know If Urban Galleria Is Safe For Online Shopping?

    A: We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
  • Q: Will You Store My Card Details?

    A: No, we do not store your credit card details.
  • Q: Can My Information Be Sold To Any Third Party?

    A: Your information will NOT be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under Privacy Policy.
  • Q: Can I Make A Credit/Debit Card Or Internet Banking Payment On Urban Galleria Through My Mobile?

    A: Yes, you can make credit/debit card payments through the Urban Galleria mobile site and application.