- In case of damaged delivery, we offer free replacement of the product / products. We don't have refund policy.
- Replacement for Furniture, Mattresses and Lighting category will be accepted only for damaged/defective products.
- Replacement against the damaged/defective product will be accepted only if notified within 48 hours of delivery.
- It is advised that the return packets should be adequately packaged so that there is no damage of goods- in-transit.
- On certain items like appliances & electronics brands, warranty may supersede Urban Galleria Returns Policy.
- Replacement will be processed within a maximum of 7 business days of receipt of the product by Urban Galleria, provided goods are received in acceptable condition.
- The mode of replacement will be based on the mode of payment chosen at the time of placing the order.
Returns and replacements would not be catered during sale days.