- All wooden products are manufactured on order. Usual Delivery time for products like Lamps is 15 working days. Delivery time for other wooden products will be informed upon order confirmation, depending on type of product.
- In case of damaged delivery, we offer free replacement of the product / products. We don't have refund policy.
- If orders exceed PKR 15,000,then customers need to pay PKR 5,000 advance. For orders above PKR 50,000, customers will have to pay PKR 10,000 advance.
- Replacement for Furniture, Mattresses and Lighting category will be accepted only for damaged/defective products.
- Replacement against the damaged/defective product will be accepted only if notified within 12 hours of delivery.
- It is advised that the return packets should be adequately packaged so that there is no damage of goods- in-transit.
- On certain items like appliances & electronics brands, warranty may supersede Urban Galleria Returns Policy.
- Replacement will be processed within a maximum of 7 business days of receipt of the product by Urban Galleria, provided goods are received in acceptable condition.
- The mode of replacement will be based on the mode of payment chosen at the time of placing the order.
Returns and replacements would not be catered during sale days.