Refund, Shipping and Return Policy
Thanks for purchasing our products at Urban Galleria.
All wooden products are manufactured on order, The Delivery times for these products will be informed upon order confirmation, depending on the type of product.
For orders exceeding PKR 15,000 the customer would need to pay 20% of the full amount in advance.
We DO NOT Offer Refunds although we do offer a favourable replacement policy which will be in effect if said conditions are met;
In case of damaged delivery, we offer free replacement of the product / products. In order to be eligible for a replacement you have to lodge your complain through the number provided within 12 hours of receiving the order. The product must be in the same condition that you receive it and it is advised that the return packets should be adequately packaged so that there is no damage of goods- in-transit.
Replacement will be processed within a maximum of 7 business days of receipt of the product by Urban Galleria, provided goods are received in acceptable condition.
On certain items like appliances & electronics brands, warranty may supersede Urban Galleria Returns Policy.