Below are some FAQs that are the common concerns of our customers. If you have any other queries, feel free to contact us at
Urban Galleria is Pakistan’s largest online decor & furniture store that exclusively sells the widest range of products.
Our customer service team can be contacted via email at You may also call us on our number 0348 111 2221.
Please click on 'My Account', which is located on the top right-hand side of the website. You will be prompted to a new page where you will find the ‘Create An Account’ button on the right-hand side. Click 'Create an Account' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
Yes, before order confirmation by our Order Fulfilment Department you can cancel your order. Please email us at for further assistance.
For the imported products we will take 10-12 working days for the delivery and for manufacturing products we will take 15-20 working days for the delivery.
For the orders less than 30,000, it is CASH ON DELIVERY. For the order of or above Rs. 30,000, it is 50% ADVANCE and 50% CASH ON DELIVERY.
We provide you with the opportunity to create your wishlist where you can select the product(s) for future purchase subject to availability of stock and 50% down payment.
We strive to deliver products purchased from Urban Galleria in excellent condition and in the fastest time possible. However, we can't commit to the same.
We support the following payment options: Cash on Delivery (COD), Credit card, Debit card and Net Banking.
We provide you the facility of making cash payments at the time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at the time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.
Yes, all prices include taxes.
We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
No, we do not store your credit card details.
Your information will NOT be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under Privacy Policy.
Yes, you can make credit/debit card payments through the Urban Galleria mobile site and application.
For manufacturing products and for the order of or above Rs. 30,000 it is 50% ADVANCE and 50% CASH ON DELIVERY. For Product's customization, 50% ADVANCE and 50% will be CASH ON DELIVERY.
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