Below are some FAQs that are the common concerns of our customers. If you have any other queries, feel free to contact us at customer.care@urbangalleria.com
In 5 simple steps, you can purchase your favorite products!
1. Click “ADD TO CART” on the right of any product you like. If you want just one product, you can “Proceed to Checkout” and skip to step 5. If you want more products, click on “Continue shopping”.
2. Once you’ve added all your desired products, go to your cart and click “checkout”.
3. Read the details carefully. If you have any special instructions for us, you may write them in the box.
4. Click “Proceed to Checkout”, fill in your details, and click “Continue to shipping” and then “Continue to Payment”.
5. Choose your desired payment method and click “Complete order”.
Easy, isn’t it?
If you plan to purchase an item in the future, you can easily add it to your wish list and reduce the chances of missing out. Create your own wish list by adding as many items you plan to buy.
Just click ‘ADD TO WISH LIST’ right next to the product you desire.
*Future purchase is subjected to availability of stock and 50% down payment.
We don’t have any outlets at the moment. We’re an online furniture & home decor store based in Lahore.
Our customer service team can be contacted via email at customer.care@urbangalleria.com. You may also call us on our number 0348 111 2221.
All of our products are manufactured on order with premium quality. If you ever receive a faulty product from our end, we promise to offer a free replacement.
We ship all over Pakistan and go an extra mile to provide free home delivery for your convenience.
Our usual delivery time is 15 working days. However, it varies with the type of product you order.
For the orders above PKR 15,000, it's Cash on Delivery. For the orders of or above PKR 30,000, it's 30% Advance and 70% Cash on Delivery.
We provide you with the opportunity to create your wishlist where you can select the product(s) for future purchase subject to availability of stock and 50% down payment.
Yes, of course! We offer you product, design, and order customization. The price would depend on product type, material, and dimensions.
At Urban Galleria you can shop with any of the following options: 1. Cash on Delivery (T&C apply), 2. Credit/Debit card 3. Net Banking.
We provide you the facility of making cash payments at the time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at the time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.
Yes, all the prices of our products are inclusive of GST.
We are highly committed to provide you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
No, we are super secretive about our customers' details. We do not store your credit card details, your privacy is secure.
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under Privacy Policy.
No, we love to see you happy! We provide free shipping all over Pakistan.
It's easy! Share your order number and name with our customer service team through any channel (email, phone, social media), and they'll let you know your order status. Contact our customer service team through email at customer.care@urbangalleria.com or call at 0348 111 2221
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